Cancellation Policy

Auto-renew is your choice, and only on monthly plans. When you buy a monthly Plus or Pro plan you may switch on auto-renew at checkout; it is a mandate on your UPI or card that charges the same amount every month until you switch it off, and you can switch it off at any time from My Profile → Plan & usage. If you leave it off, the plan is a one-time payment that simply stops at the end of the period. Yearly plans never auto-renew — there is no annual mandate at all. See Plans & Pricing. This page explains how to cancel, what happens at the end of a period, and how add-on Credits and account closure are handled.

Who you are contracting with

These terms are between you and FTP Private Limited (CIN U66190TZ2026PTC040188), the company that operates Evenstocks. Registered office: 93-97, Dr. Rajarathinam Street, Ramnagar, Coimbatore South, Coimbatore, Tamil Nadu 641009, India. See About Us for full corporate details.

1. Overview

You may close your account or (in the future, post-Beta) cancel any active subscription at any time. This page explains how to do it, what happens to active services, and how cancellation interacts with refunds.

2. Ending a Paid Plan

• If auto-renew is off (the case for every yearly plan, and for any monthly plan where you did not tick the box at checkout), nothing is required of you. No mandate, standing instruction or auto-debit exists, so no future amount can be charged without you starting a new payment yourself.
• If auto-renew is on, open My Profile → Plan & usage and press Cancel auto-renew. That takes effect immediately and no further amount is ever charged. Cancelling does not shorten the period you have already paid for — you keep every paid feature until the end date shown on that page, and the account then moves to Free.
• Before every automatic charge, Razorpay sends you a pre-debit notification at least 24 hours in advance, as required by the Reserve Bank of India. If you cancel after that notice but before the charge, the charge does not go through.
• Your plan stays active until its end date, which is shown on My Profile → Plan & usage. You keep every paid feature until then.
• On that date the account moves to the Free plan automatically. Your data — portfolios, watchlists, saved scans and chat history — is not deleted; only the monthly quotas and paid features change. You can buy a new period at any time from Plans & Pricing.
• No partial refund is issued for the unused portion of a period that has already started (see our Refund Policy).
• If you want your plan stopped before its end date, write to [email protected] from your registered email and we will downgrade the account. No refund is due for the remainder of the period.

3. Add-on Credits

• Credits are added instantly on successful payment. They are used only after your plan's monthly quota is exhausted, and they do not reset when the month rolls over.
• Once added, a Credit purchase is non-cancellable, but unconsumed Credits stay on the account and remain valid for 12 months from the date of purchase. Credits are consumed oldest-first.
• If a Credit purchase was made by mistake (wrong pack, duplicate transaction) and the Credits have not been consumed, you may request a refund under our Refund Policy within 30 days.
• If a payment was charged but the Credits or plan did not appear within 30 minutes, the amount will be auto-reversed by Razorpay within 5–7 business days. If it does not, contact [email protected] for manual reconciliation.

4. Closing Your Account

• Account closure can be requested from My Profile → Delete Account, or by emailing [email protected] from the registered email.
• On request, your account is soft-deleted within 2 business days — the login is disabled and personally-identifiable information is masked.
• Full data deletion (queries, watchlists, portfolio entries, payment history) is completed within 30 days of the request, except where Indian tax, accounting, or anti-fraud laws require us to retain transaction records for a statutory period.
• Any unconsumed Credits are refunded under the terms of our Refund Policy. An active paid plan continues until the end of its period unless you specifically request immediate termination (no refund for the remainder of the period).

5. Renewal

Monthly plans, auto-renew ON. If you chose auto-renew at checkout, a mandate is registered on your UPI or card through Razorpay and the same amount is charged once a month until you cancel. The amount never changes without your consent: prices are fixed in the mandate, and a price change applies only to a mandate you start afresh. Razorpay notifies you at least 24 hours before each charge, and My Profile → Plan & usage always shows the next payment date and a one-press cancel.

Everything else. Monthly plans without auto-renew, and all yearly plans, do not renew automatically and store no payment method for future use. When the period ends the account returns to the Free plan and you start a new payment yourself from Plans & Pricing.

If an automatic charge fails — an expired card, an insufficient balance, a revoked mandate — Razorpay retries it for a short period. If it still does not go through, the mandate stops, nothing further is attempted, and your plan simply runs out on its existing end date. You are never billed twice for one month.

We may also email you before a plan expires as a courtesy.

6. Suspension by Evenstocks

We reserve the right to suspend or terminate accounts for breach of our Terms of Use — including fraud, abuse, unauthorised access, or violation of applicable law. In such cases, no refund will be issued for unused paid plan periods or Credits, and the suspension decision is final at our sole discretion.

7. Contact

For cancellation queries, email [email protected].